Residential HVAC · Southwest US
How a Residential HVAC Company Went from 32 to 58 Google Reviews in 90 Days
A solo HVAC operator replaced manual review asks with automated SMS follow-ups and grew review count by 81% while improving average rating from 4.1 to 4.6 stars.
Before Reputigo
32 reviews · 4.1 ★ average
Manually asking customers after jobs — often forgotten on busy days
After 90 days on Reputigo Pro
58 reviews · 4.6 ★ average
Review velocity increased from about 2 per month to 8 per month
What they did
- Automated SMS review requests sent 24 hours after job completion
- Two follow-up reminders for customers who did not respond
- Private feedback routing to catch unhappy customers before they posted publicly
- AI-drafted responses to every new Google review within 24 hours
"I used to forget to ask. Now reviews just show up while I'm on the next job."
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Start getting more reviewsResults vary by business, market, and review volume. This case study reflects outcomes for an anonymized Reputigo customer.